Terms and Conditions

Before being able to book your tickets, all clients must confirm that they have travel insurance, and that they’ve read and understood these Terms & Conditions and the Waiver of Liability. NB: If a Client arrives for a tour without travel insurance you cannot go on the tour, you are not eligible for a refund, and you could be marooned up-river for several days at your own cost until alternative transport to Luang Prabang can be found.
The minimum age is 16 years old. Those clients who are aged 16 and 17 must be accompanied by a parent or guardian, who must also confirm on their behalf, that they have read and understood the Liability Waiver, and Terms and Conditions agreements before being able to book.
As a participant on this adventure tour you agree to abide by your guide’s instructions and to wear the safety gear provided at all times. Failure to wear the safety equipment may be putting other participants’ lives at risk should there be any incident. Guides are empowered to refuse to take anyone whom they believe may place other people’s lives in danger, or are under the influence of alcohol or drugs, and if refused are responsible for finding and paying for their own way back to Luang Prabang.
If you have any requests regarding special meals and/or dietary requirements, etc please inform us when booking. Food is all fresh and is typically rice, eggs, fish, chicken, pork, vegetables and fruit. Such requests will be subject to confirmation and availability. Bottled water is supplied with all meals.
Please list any medical conditions you may have when booking, that may possibly impact the enjoyment by others on your journey. eg: diabetes, high blood pressure, asthma, etc. While our guides are trained in first aid, you need to be aware that there is no immediate emergency medical assistance. Your only option for an emergency medical evacuation is by river boat. You are also solely responsible for any prescribed drugs you may require, as they will not be available on route.
We’d also suggest that you read Village Etiquette for a Happy Stay on our Downloads web page, which gives some advice on how to behave respectfully in a village, as Lao culture is very different to our own and we don’t wish to inadvertently offend them. Maybe download these to your phone and read again before you arrive.

Bookings, Payment & Cancellation:

Please make all bookings online. If you are having difficulties email us and we’ll be happy to assist you. You will receive an email confirmation with name(s), a booking number and a receipt. This email is your ticket and must be produced as either a hard or soft copy at time of departure and booking numbers and names must match.
For some tours, a minimum number is required. Should your booking not meet the minimum number you will be offered a choice of either:
- the tour will still proceed but with an increase in price
- or should you wish to cancel a full refund will be given
A copy of your passport page is also required for insurance purposes.

Cancellation, Refunds & Amendments for multi-day tours:

Cancellation more than 21 days prior to departure – No Charge

15-20 days prior to departure – 50 % Charge

Less than 15 days priorto departure – 100 % Charge

Cancellation, Refunds & Amendments for 1 day tours from Luang Prabang:

From 7 or more days prior to departure – No Charge

From 6 days to 3 days prior to departure – 50% Charge

2 days or less prior to departure – 100% Charge

Any booking amendments made after a booking has been confirmed, will incur a US$20 fee. We cannot guarantee that we can transfer you into another tour within your schedule, as seats maybe limited, but we will certainly do our best to accommodate you.

Weather or Flood related cancellation:

After full payment is received, all arrangements are still subject to confirmation on the day of departure. Although unlikely, for safety reasons we may have to make a call on approaching adverse weather and/or the possibility of a flood or dam discharge higher upstream, as the sheer volume of water could compromise our strict safety standards.

Should Mekong Kayaks have to cancel your tour, if you have booked online with us we will credit your credit card with the amount you have paid in US$. If you have booked through a travel agent or tour operator, they are responsible for your refund. Once the refund is made, Mekong Kayaks shall not be held liable for any further costs or charges incurred by you, which may also include any currency exchange losses.

Travel Documents:

Tourists must possess a valid passport (with a minimum of 6 months remaining) and a recent, passport sized photo. You are responsible for obtaining the necessary Laos visas prior to departure into Laos. A Lao visa can be also obtained upon arrival for most nationalities at international border immigration offices. You can check here to see if your nationality can get a visa on arrival. Laos Visa on Arrival The cost varies with nationality and is typically around US$30-$40. There’s a Lao visa form for the border crossing at Chiang Khong/Huay Xai on our website’s Downloads page.

Complaints:

Any complaint must be made in writing and emailed to geoff@mekongkayaks.com within 7 days of when your adventure tour ended. We’ll do our best to resolve it as soon as possible.

Private Tours:

We welcome private tours, and corporate team building groups and can design a kayaking, mountain biking and/or village adventure tour experience in conjunction with your wishes. Please contact geoff@mekongkayaks.com

Mekong Kayaks Responsibility:

Mekong Kayaks, their agents and sub contractors accept no responsibility for any injuries, damage, accident, illness, loss, delay, theft, weather, floods, quarantine, customs regulations, strikes, or changes in the itinerary, that may be caused to person or property. Any losses and expenses incurred are the sole responsibility of the Client. This includes not having the correct travel documentation, refusal of entry by immigration authorities, and/or possession of unlawful items, especially drugs.

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Digital Millennium Copyright Act Notice

We take copyright violation very seriously and will vigorously protect the rights of legal copyright owners.

If you are the copyright owner of content which appears on our website and you did not authorize the use of the content you must notify us in writing in order for us to identify the allegedly infringing content and take action.

We will be unable to take any action if you do not provide us with the required information, so if you believe that your material for which you own the copyright has been infringed upon or violated, please provide our Copyright Agent, in writing, with the following information:

1.) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

2.) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

3.) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.

4.) Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

5.) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6.) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Written notice should be sent to our designated agent as follows:
DMCA AGENT Email: geoff@mekongkayaks.com

Cookie Policy for Mekong Kayaks

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For more general information on cookies see the Wikipedia article on HTTP Cookies…

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As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: geoff@mekongkayaks.com

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